Datenschutzerklärung

Last revision: January 22, 2026

SneakerSafe operates this shop and this website, including all associated information, content, functions, tools, products and services to provide you as a customer with a personalized shopping experience (the "Services"). SneakerSafe is based on Shopify, which enables us to provide you with the Services. This privacy policy describes how we collect, use or share personal data when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general terms and conditions and this privacy policy, this privacy policy takes precedence with respect to the collection, processing and sharing of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and agree to the collection, use and sharing of your data as described in this privacy policy.

What personal data do we collect or process?

When we use the term "personal data", we refer to information that identifies you or another person, or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized in such a way that identification or association with your person is not possible. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

• Contact data including name, postal address, billing address, delivery address, phone number and email address.
• Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to cart, add to wish list, or purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including the information you provide when communicating with us, for example when you send a request to customer support.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data through the following sources:

• Directly from you We collect data including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal data.
• Automatically through the Services We collect data including from your device or when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers We collect data including when we engage service providers to enable certain technologies and they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Providing, customizing and improving the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and advertising communications by email, SMS or post and to show you online advertising for products or services for the Services or other websites, including based on items you have previously purchased or added to your cart, and other activities related to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action on potentially fraudulent, illegal, unsafe or malicious activities, protect public safety and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access credentials with other people.
• Communicating with you. We use your personal data to provide you with customer support and effective Services, to respond to your inquiries in a timely manner and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or to respond to lawful process steps, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include:

• At Shopify, these are providers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• We share personal data with business and marketing partners who provide marketing services for you and display advertising to you. We use Shopify, for example, to support personalized advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activities across various merchants and websites.
• When you ask us or otherwise give your consent to share certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, with Shopify collecting and processing personal data about your access to and use of the Services to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify as well as third parties who may be located in countries other than your country of residence to provide and improve the Services for you. To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Privacy Policy for Consumers. Depending on where you are based, you can exercise certain rights regarding your personal data listed here at Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We make no warranty and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction on their use by us or any third party. Our inclusion of such links does not mean that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not yet reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request deletion of that data. At the time this privacy policy came into effect, we are not aware of having "shared" or "sold" personal data of persons under the age of 16 (as those terms are defined under applicable law).

Security and retention of your data

Please note that no security measure is perfect or impenetrable, and we therefore cannot guarantee "perfect security." In addition, information you send to us may be subject to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and options

Depending on where you are based, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may deny your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

You may exercise these rights where indicated in the Services, or by contacting us using the contact details below. For more information on how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, please visit https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantage to you. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we require them to provide proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you are based, you have the right to appeal our decision by contacting us using the contact details below or by filing your complaint with the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you would like to view this, you can do so here.

International transfers

Please note that we may transfer, store and process your personal data outside of the country in which you are based.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant authority in the United Kingdom, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our practices, or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website, update the "Last revision" date accordingly and provide the notice required by applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please contact us by phone at , by email at support.sneakersafe@gmail.com or by post at Berliner Straße 40A, Munich, 80805, DE. For the purposes of applicable data protection laws, we are the data controller for your personal data.